Panelists Debate New Century At Show
LAS VEGAS - With 27 percent growth in net DBS subscriber acquisitions
for 1999 and local-into-local compelling Wall Street to project 3.5
million new subscribers for 2000, DBS providers DirecTV and EchoStar
came into this year's CES show with a lot of confidence. Sandwiched
around new products and equipment, DirecTV President Eddy Hartenstein
and EchoStar Chairman Charlie Ergen joined Hugh Panero of XM Satellite
Radio, Sirius Satellite Radio's David Margolese, Circuit City's Rick
Souder and Via Satellite's Jeff LeHew in giving their views on the
state of the satellite industry. During the panel Thursday, Ergen
touted the DISHPlayer 500's Best of Show award from CES and the use
of the DISHPlayer system by Bill Gates in his opening keynote speech
the day before. The DISHPlayer saves time, and therefore money, Ergen
said, and will be a convenience TV viewers "won't want to live without."
Hartenstein said DirecTV will continue its push to provide local-into-local
and noted that the service has had a 25 percent local channel sign
up rate since it started offering local stations. DirecTV's Para Todos
Spanish-language package will see national coverage in early 2000,
Hartenstein added. The panelists agreed that for continued success
in the DBS market, the needs of consumers must be met and exceeded
in the customer care area. A good area to improve customer service
is on the showroom floor, Souder said. Sales force training and de-mystifying
the technology will improve customer service standards. Consumers
also are increasingly likely to research new technology online, he
said. Panero said challenges for the DARS industry will include car
installations and add-ons in the 7.5 million unit aftermarket, and
the fact that people spend less time in their cars than they do watching
TV. DARS advantages lie in the volume of cars where satellite radios
can be installed, Margolese said. Therefore, DARS could grow as fast
if not faster than DBS, he predicted.
DirecTV Reports December-Boxes Debut
DirecTV's high-power offering acquired 225,000 net new customers
in December, another one-month record for the rapidly-growing service.
An additional 89,000 customers were transitioned from the medium-power
PrimeStar By DirecTV business last month. That brings the total number
of PrimeStar conversions in 1999 to 470,000. During 1999, DirecTV
acquired more than 1.6 million net new high-power customers, up 39
percent over subscriber enrollments achieved in 1998, the previous
record year for the service. With the high-power service and PrimeStar,
DirecTV is delivering service to more than 8 million customers. DirecTV
also announced that Samsung Electronics will manufacture and market
a DirecTV PLUS HDTV-compatible set-top box. Samsung is the eighth
manufacturer of DirecTV PLUS systems that receive standard digital
and high definition broadcasts. Samsung's model will be available
in the third quarter. Meanwhile, TiVo and DirecTV unveiled a satellite
receiver that will deliver programming from the DBS provider and TiVo's
personal TV service. The combination system will become available
for consumers later this year. Zenith also unveiled its previously-announced
DirecTV PLUS HDTV set-top box at CES.
EchoStar Gives Away DISH 500
EchoStar is offering consumers a free DISH 500 system if they commit
to one year of DISH Network programming at $39.98 per month. New customers
also will receive a free basic professional installation - a $199
value - with any DISH Network satellite TV system. The promotion runs
through March 31. The new marketing campaign was announced at CES
in Las Vegas Thursday. Also at the show, EchoStar unveiled DISH DVD,
which it calls the world's first combination satellite television
receiver with a built-in Digital Versatile Disc (DVD) player. And
the company revealed its new DISH HD receiver, an integrated receiver
with the ability to receive HDTV signals. During the show, which runs
through the weekend, the company's DISHPlayer satellite receiver was
chosen by CES officials for the "Best of Show" award in the Satellite
Systems category. The system offers interactive features such as rewind,
pause and record, as well as web surfing through Microsoft's WebTV
service.
DARS Broadcasts CES Deals
Companies developing satellite-delivered digital audio radio services
(DARS) continue to make a splash this week at the CES Show in Las
Vegas. XM Satellite Radio, the 100-channel subscription service scheduled
to launch next year, announced design, manufacturing and marketing
agreements with Sony, Audiovox and Delphi Automotive Systems. Delphi
will also manufacture receivers for XM's primary competitor, Sirius
Satellite Radio, which may debut slightly ahead of XM. Sirius announced
at the show Thursday that beginning next year BMW Groups will offer
digital satellite radio in all BMW and Land Rover vehicles sold in
the United States. Hans Duenzl, BMW's vice president for North America,
said, "With the 21st century promising to be the 'digital information
age,' our partnership with Sirius will provide our customers with
an audio information and entertainment system that matches the technology
of the vehicle itself." That announcement spurred satellite industry
analyst William Kidd to raise his year-end price target for Sirius
stock and reiterate a Strong Buy rating. "We believe it is more than
likely that every major auto manufacturer will commit to either Sirius
Satellite Radio or XM Satellite Radio by year-end 2000," he said.
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